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Improve Your Customer Relations Despite Complaints in Your Vacation Rental

If you are looking for a smart and convenient way to earn money on your real estate, then perhaps, you want to have your property rented out. It is perfect both for homes that have remained vacant for years to extra rooms in a small home. In fact, the market for vacation rentals is growing today. And since the market is growing, the standards are also on the rise. And this means that there are a lot of homeowners who get complaints from their guests.

Now, it is important that you know how to deal with these problems. You just can’t let complaints ruin your business. The reality is that complaints should just be part of operating the business. You don’t have to worry that you are running something bad because you occasionally get a negative review. What you have to understand is that no vacation rental is perfect. You will be able to see something wrong in these properties.

Always ask what you can do to fix the problem

The first thing that you have to do is to know if the problem can be fixed. Maybe, the guest only needs some extra blankets or maybe an extra comforter for the family? Or maybe, the internet just went bad and you can provide them with a portable wifi? You have to figure out first if you can solve the problem that your guests found in your property.

Next, you also have to consider the reality that there are some things that can’t be fixed as well. If this is the case, never forget to ask for an apology and make use of their feedback in order for you to correct the mistakes.

Try to Check the Property Immediately After the Complaint

You need to verify the problem. You need to check if it really needs some repairs or if the person simply didn’t know how to operate some things inside the house. This is something that you should do in case you encountered a complaint.

Answer their complaint on the Airbnb platform

You also have to answer the bad reviews left on the platform if you are using Airbnb. You want to make sure that you tell them that their complaint is being addressed. It is important to ensure that the mistakes are not going to happen again and things can be resolved.

Why is it important to answer the negative reviews? For one, there are some potential guests who will tend to stay away from vacation rentals that have a negative review. They read what they can online and see if they will like the property. Now, if you defend yourself, then there is a chance to still convince those who aren’t sure whether or not to book your property.

A lot of homeowners think that negative complaints against their property could end their business for good. The truth is that you can still do something about it. Always consider bad reviews as constructive criticism. You should make use of it in order to improve.

How to File a Complaint As a Guest on Airbnb

As a guest, you are expected to respect the property. You will still have to follow the ground rules of the host. But of course, there are instances when you the property isn’t exactly what it seems. This means that you are not happy with what you just saw. Now, it is important that you also know how to file a complaint. And when you file a complaint, you can even have a refund.

Contact the Host

The first thing that you will have to do is to contact the host. Is there anything that is wrong with the property? Can something be done in the property that can make you change your mind? If it can settle everything between the guest and the host, then this is the easiest thing that you go for.

Now, what if the host won’t do anything about your complaint? What you can do is to tell the host that you are going to document everything and you will leave a bad review. A bad review can be a bad thing for their business. And most of the time, guests most likely don’t want to end up with a bad review.

Ask for a refund

Airbnb spokesperson Nick Shapiro mentioned before that negative experiences are quite rare in the platform. However, if there is this type of situation, the host will shoulder the refund that the guests are asking.

Act Quick


If you opt to file a complaint, you want to make sure that you file a complaint in the first 24 hours of your stay. In most cases, you want to do it quick. You can only claim a refund if you filed a complaint within the first 24 hours. This means that there is obviously something wrong in the place where you are staying and you don’t want any part of it.

Contact Airbnb

Now, what if you are dealing with someone who is quite unresponsive? Then, it is a good idea that you contact Airbnb immediately. They will do the communication to the host themselves and could definitely expedite the entire process. However, you will have to document everything. You will need to take the necessary pictures and provide a detailed account as to why you want to have a refund instead.

Know the refund policy

You also need to understand the refund policy of Airbnb if you start using the platform. So what are the reasons why you can have a refund?

One, if you can’t get into the rental. Two, if the listing is misrepresented online. Three, if the place is dirty and/or unsafe. And lastly, if there is an animal that isn’t disclosed in the listing.

If you encountered any of these things, then you can qualify for a refund. However, understand that it can still be a long process. Airbnb also has to be fair to the host. It is important that they also protect the host because there could be a possibility that the guest simply changed his mind and doesn’t want to stay in the property anymore.

How to Make the Most Money Out of Short Term Rentals on Airbnb

A lot of people today use their property in order to generate extra cash. And in some areas, this is becoming a serious business. The good thing about short-term rentals is that you can monitor the property regularly. You don’t have to worry that damage to your property has accumulated. One problem that homeowners encounter is that long-term renters typically incur damage in the property more than short-term renters.

Now, the question is actually how to maximize the money that goes into your pocket monthly as a host? Keep in mind that it is important to increase the number of people that stay in your home every month. So how do you actually do it?

Improve The Property

You have to understand that the property should be comfortable for your guests. The guests may not be paying the same price tag as a hotel but this doesn’t mean that the experience should be less impressive. What people expect is a great experience when they stay in your vacation rental. You need to first fix all the amenities from the kitchen to the other common areas.

Maximize the number of people staying in your rooms

You can also maximize the property by increasing the number of beds that it can accommodate. And for this reason, you may even have to spend some money on renovations. However, keep in mind that though it is a bit expensive, this can be a great move on your part.

Focus on the interiors

You also want to make sure that you take a closer look at the aesthetics of your property. In this case, you want to find someone who can redo the interiors in order to make the property feel warm and welcoming. You also want to make sure that it looks good in the photos.

Focus on your marketing

Marketing is key in order to get people to book your property. You would want to maximize social media. There are some hosts that even make sure that the house has an area wherein people could take their photos and even make use of their hashtags. This way, you can improve your network and get more people to go to your property.

Communicate with your guests

You also want to make sure that you are going to communicate with your guests. Since you are dealing with short-term rentals, you have to be patient. You will be getting calls and receiving messages from different people every now and then if your business is doing good.

If you don’t have the time to answer everything, you can hire a freelancer who can cover for you. However, if there are concerns regarding the property, you have to immediately address the situation.

Minimal contact with guests

You want to make sure that there is minimal contact with your guests as much as possible. For this reason, you want to have clear instructions how to book in your property. The doors should be digital in order to allow your guests to just check themselves in and check out on their own without your assistance

Does Running Your Airbnb Business Have To Be Full Time?

One of the most common things that homeowners ask is how to make extra money from their real estate?

The good thing is that there is now Airbnb and other sites that are offering a platform where you can display your property and have people rent. Instead of staying in an expensive hotel, an Airbnb is a great alternative. It offers guests a place where they can stay and feel at home.

There are even some homes that allow guests to cook or even bring their pets. And for this reason, Airbnb is now a success. There are around 3 million homes that are listed in Airbnb worldwide. And as far as young individuals go, Airbnb is quite becoming popular simply because it can also cut the cost of a hotel room by half. Imagine spending the same amount of money on a hostel, only you experience something that is better.

So can you actually run an Airbnb business even if you have a job? Should this be your full-time work? Keep in mind that not all can run their property like Steve Barbarich Airbnb.

The good news is that you don’t even have to do it full-time. There are those homeowners who are not relying on their property as their primary source of income. Even if you are working a 40-hour work week, you have to understand that you can always hire other people to take care of the property in order to ensure that the guests are going to be attended to.

You can also change a number of things in your house in order to ensure that you don’t have to meet the guests whenever they are going to check in.

Hiring Cleaners

One of the things that you have to do if you have a full-time work is to hire cleaners who are going to be cleaning the property every day. It is important to provide new sheets and ensure that the cleanliness inside the property is maintained. You can hire someone to do this simple task.

Getting someone who can repair things at home

You also have to worry about things that can go wrong in your home. What if your electrical wirings suddenly need some professional help? Or what if pipes ended up clogged? You would want to have a contractor who is always ready to fix these things.

Locks with PIN

Instead of using a lock and key, you can simply give the guest the PIN in order to access the main door and his or her room. This can help give your guests the privacy that they need, not to mention it can also reduce the times that you will have to go to your home in order to open the property for the guests.

Hiring someone to answer the questions

There are freelancers that you can hire in order to answer the inquiries of your guests. This means that they are attended to while you are at work. Though it sounds like it is an additional cost to your operations, this can still be worth it considering how you will actually be hands off to the overall operation of your Airbnb business once you have these things checked.

Turning Your Idle Real Estate Into An Ideal Airbnb

If you have a home or perhaps a room that you want to generate money, then it’s a good idea that you turn to Airbnb. In fact, if you are going to make turn it into an Airbnb, you will have to know first what your guests really like. Also, keep in mind that the platform allows you to market the property. So what are the things that you will have to do in order to turn an idle property into an Airbnb rental?

What Can the Location Offer?

Keep in mind that not all properties can be considered an ideal Airbnb. Steve Barbarich Airbnb is usually located in places where tourists usually visit. There are also some properties that can provide guests with the privacy that they want. But before anything else, it is important to assess the location. Is there anything that the place can really offer? Consider doing a lot of research first.

Consider fixing the entire house

You also have to assess your budget. Consider the reality that you will have to spend so much money on renovation just to make sure that everything is going to work. You don’t want to have negative reviews about your property mainly because some parts of the house aren’t working as expected. You want to hire a good contractor and even get a good handyman who can be on-call whenever you need help in fixing things inside the house.

However, keep in mind that you will be spending so much money in your home if you are going to make it as an Airbnb rental.

Improve the interiors

Interiors should also be cozy. If you want to get the right price for your house, you want to make sure that it is going to have the best interiors. There are instances wherein you will need to get the help of an interior designer for this job.

Study your competition

You will also have to know your competition. In fact, you want to make sure that you take a closer look at the properties listed within your area. This way, you will understand the pricing and the things that make a successful Airbnb rental.

Maintain open communication

You also have to reply fast enough whenever your customers need your help. There are some hosts that even have a messenger app where they can be reached. This way, it becomes possible to provide assistance to the guests whenever they need help.

Provide all the necessary amenities

You want to ask yourself what do you actually want to have in a place that is up for rent? Internet, access to kitchen, clean bathrooms, and perhaps even washing machine. These are some of the most common things that you will need to have on your property if you want it for rent.

Be open to suggestions

Most likely, you will still have a few mistakes along the way. You will have to be open to suggestions from your guests in order to ensure that you are going to improve.

There are a number of things that you should consider if you are going to have an Airbnb checkout out for more info. In fact, keep in mind that these strategies can help increase your chances of success.


How to Make Your Airbnb Rental Stand Out

There are many vacation rentals available out there. In fact, it can be hard to keep up if you are inexperienced in running an Airbnb business. Steve Barbarich airbnb provides you an insight on what you should do in order to ensure that your property is going to stand out. Vacation homes 365 offers a number of examples for you to choose from. But of course, there are some things that you can do to make the property stand out. Here are just some effective tips.


You have to study your market and be practical about your pricing. For instance, you don’t want to price your room to be just as expensive as hotel rooms. Instead, you want an option that is cheaper. You also have to compare the price of other Airbnb rentals in your area. It is quite common that a lot of hosts don’t even take the time to do their research. By putting the price of your room a bit lower than competitors, this could already give you the edge that you are looking for.

Use the best photos

Photos can drive a good number of people to book in your property. Unfortunately, most hosts simply use their phone in order to take sloppy photos of their property. What you want to do is to even hire a professional photographer that can take the best photos of the home. You want to make sure that you provide the best lighting and the best angle in order to make the property standout once it has been displayed on the website.

Create a home atmosphere

You also want to provide a home atmosphere in your property. This way, your guests are comfortable. You also want them to feel comfortable as they use the kitchen and the bathroom of your property. However, also provide them with reminders to clean as they go. This will ensure that there is lessened wear and tear on things found inside your home.


Next, you want to make sure that you communicate with your guests every now and then. You also want to provide them a reminder about the check-out time. You also want to make sure that you are going to reply to the inquiries of potential guests. Keep in mind that potential guests may book to the property that replies first to their inquiries.

Answer negative reviews

You can’t avoid negative reviews about your property. Keep in mind that there are some people who are simply hard to please. What you want is to take the time to answer and even admit your fault. However, be sure to correct these things that you can improve on. You also want to make sure that you are going to be polite when it comes to answering negative reviews about your property. Be sure to do it in a professional manner.

You have to understand that having your own passive income from Airbnb is possible. However, keep in mind that it takes a lot of work as well.

Categories: Uncategorized

How to Become a Travel Consultant From Your Home?

Starting a travel consultancy business or career in the comfort of your home is now possible. You can stay connected online and get more customers as well. You have an option whether or not you still build an office for your customers.

In reality, there are a lot of opportunities waiting for you. In fact, you can gain more customers just by using the World Wide Web and even gain access to some of the best companies that can help you with your business. So how exactly can you make this a reality? Here are some things that you should remember.

Know What You Want to Offer

First, you will have to know the offers that you are going to cater to your customers. Are you going to cater services that can help them get around in specific places? Are you offering tours and packages abroad or are you just connecting customers locally? You will have to know the scope of your business prior to setting things up. This way, you will exactly know if you have the necessary experience and skills to cover for things that are needed.

Office or Just Online?

Also, you would want to decide if you want to have your own office as well or if you are just going to start thing online. Having even just small office can do wonders. It can add up to your visibility within your community and it could also be a great way to build a reputation within the niche.

Build On Your Network

You also want to improve on your network if you ever want to build your own business as a travel consultant. You will need to know companies and individuals that can offer superb services. However, you will have to review their ability to provide services. You don’t want to end up with a company that doesn’t have good worth ethic that will end up ruining your reputation as well.

Improve Online Marketing

Next, you will need to be active in your online marketing campaign. If you plan on becoming an online travel consultant, it is a good idea that you have your own website. However, having your very own website isn’t actually enough for a number of reasons. Aside from having your very own website, you will also need to have your own SEO strategy.

You will also have to consider getting the right social media approach. You may want to choose the right platform as well. Do you plan on using just Facebook? Or perhaps, you are also incorporating both Instagram and Twitter as well? These are some of the things that you will need to consider if you want to improve your online visibility.

Study The Competition

It is important that if you are starting a travel consultancy career or business that you consider these things. Another thing that can make things easier for you is to study what successful players have done in the past. This way, you will be surprised by the amount of improvement that you can do with your travel consultancy business.

Need help on your home business rental? checkout for more info’s.