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How to File a Complaint As a Guest on Airbnb

As a guest, you are expected to respect the property. You will still have to follow the ground rules of the host. But of course, there are instances when you the property isn’t exactly what it seems. This means that you are not happy with what you just saw. Now, it is important that you also know how to file a complaint. And when you file a complaint, you can even have a refund.

Contact the Host

The first thing that you will have to do is to contact the host. Is there anything that is wrong with the property? Can something be done in the property that can make you change your mind? If it can settle everything between the guest and the host, then this is the easiest thing that you go for.

Now, what if the host won’t do anything about your complaint? What you can do is to tell the host that you are going to document everything and you will leave a bad review. A bad review can be a bad thing for their business. And most of the time, guests most likely don’t want to end up with a bad review.

Ask for a refund

Airbnb spokesperson Nick Shapiro mentioned before that negative experiences are quite rare in the platform. However, if there is this type of situation, the host will shoulder the refund that the guests are asking.

Act Quick


If you opt to file a complaint, you want to make sure that you file a complaint in the first 24 hours of your stay. In most cases, you want to do it quick. You can only claim a refund if you filed a complaint within the first 24 hours. This means that there is obviously something wrong in the place where you are staying and you don’t want any part of it.

Contact Airbnb

Now, what if you are dealing with someone who is quite unresponsive? Then, it is a good idea that you contact Airbnb immediately. They will do the communication to the host themselves and could definitely expedite the entire process. However, you will have to document everything. You will need to take the necessary pictures and provide a detailed account as to why you want to have a refund instead.

Know the refund policy

You also need to understand the refund policy of Airbnb if you start using the platform. So what are the reasons why you can have a refund?

One, if you can’t get into the rental. Two, if the listing is misrepresented online. Three, if the place is dirty and/or unsafe. And lastly, if there is an animal that isn’t disclosed in the listing.

If you encountered any of these things, then you can qualify for a refund. However, understand that it can still be a long process. Airbnb also has to be fair to the host. It is important that they also protect the host because there could be a possibility that the guest simply changed his mind and doesn’t want to stay in the property anymore.

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How to Make the Most Money Out of Short Term Rentals on Airbnb

A lot of people today use their property in order to generate extra cash. And in some areas, this is becoming a serious business. The good thing about short-term rentals is that you can monitor the property regularly. You don’t have to worry that damage to your property has accumulated. One problem that homeowners encounter is that long-term renters typically incur damage in the property more than short-term renters.

Now, the question is actually how to maximize the money that goes into your pocket monthly as a host? Keep in mind that it is important to increase the number of people that stay in your home every month. So how do you actually do it?

Improve The Property

You have to understand that the property should be comfortable for your guests. The guests may not be paying the same price tag as a hotel but this doesn’t mean that the experience should be less impressive. What people expect is a great experience when they stay in your vacation rental. You need to first fix all the amenities from the kitchen to the other common areas.

Maximize the number of people staying in your rooms

You can also maximize the property by increasing the number of beds that it can accommodate. And for this reason, you may even have to spend some money on renovations. However, keep in mind that though it is a bit expensive, this can be a great move on your part.

Focus on the interiors

You also want to make sure that you take a closer look at the aesthetics of your property. In this case, you want to find someone who can redo the interiors in order to make the property feel warm and welcoming. You also want to make sure that it looks good in the photos.

Focus on your marketing

Marketing is key in order to get people to book your property. You would want to maximize social media. There are some hosts that even make sure that the house has an area wherein people could take their photos and even make use of their hashtags. This way, you can improve your network and get more people to go to your property.

Communicate with your guests

You also want to make sure that you are going to communicate with your guests. Since you are dealing with short-term rentals, you have to be patient. You will be getting calls and receiving messages from different people every now and then if your business is doing good.

If you don’t have the time to answer everything, you can hire a freelancer who can cover for you. However, if there are concerns regarding the property, you have to immediately address the situation.

Minimal contact with guests

You want to make sure that there is minimal contact with your guests as much as possible. For this reason, you want to have clear instructions how to book in your property. The doors should be digital in order to allow your guests to just check themselves in and check out on their own without your assistance

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